Cancel Policy
Refunds for Cancellations
If you cancel your order at least 72 hours before your departure, you will receive a full refund via your original payment method.
Purchase Date
Full Refund
72 hours before the departure time
Non-refundable
Departure
Example
For the Honolulu flight departing on Monday, July 15th at 3:00 PM.
Cancellations made after Friday, July 12th at 3:00 PM will not be eligible for a refund.
Contact Information
Please contact our support center with your name (in alphabet) and phone number.
contact.jp@zipair.net（日本語）
contact.en@zipair.net（English）
contact.kr@zipair.net（한국어）
contact.ch@zipair.net（中文）
contact.th@zipair.net（ภาษาไทย）
※We respond to inquiries during the hours of 9:00 AM to 8:00 PM on weekdays, and 9:00 AM to 5:00 PM on weekends and holidays (excluding company-designated holidays). Although we strive to respond promptly, please be aware that it may take some time depending on the nature of your inquiry. Thank you for your understanding.
※Please ensure that you can receive emails from "contact.jp@zipair.net" by checking your domain settings. If you do not receive an email, please verify that your registered email address is correct and check your spam folder.
※Please note that responses from the Japanese support desk may take some time. If you require immediate assistance, please contact our 24-hour English support desk.