Terms of Use

1. Agreement to Terms of Service

These Terms of Service (hereinafter referred to as 'these Terms') set forth the conditions for the use of the online shop (hereinafter referred to as the ‘Service’) provided on this website by ZIPAIR Tokyo Inc. (hereinafter referred to as 'the Company'). All users (hereinafter referred to as 'Users') are deemed to have agreed to all of the following terms upon use of the online shop.

2. Scope of the Terms of Service

These Terms shall apply to all relationships between Users and the Company regarding the use of this online shop.

3. About the Service

These Terms set forth the conditions for the use of the online shop provided by the Company on this website. Users are deemed to have agreed to all the following terms.

4. Eligibility for the Service

  1. Products received at the baggage claim of the arrival airport

    This service is available to those departing on Company flights from Narita International Airport. Customers who are transiting through Narita International Airport are not eligible for this service.

  2. Products received on board

    This service is available to all passengers on Company flights departing from Narita International Airport.

5. Prohibited Actions in Using the Service

Users shall not engage in inappropriate, improper or fraudulent actions when using the website, including without limitation the following actions:

  • Discussions of political, religious, or other sensitive topics, insulting individuals, or posting obscene content, or actions that may disadvantage the Company.
  • Using the products or information provided by the Service for commercial purposes.
  • Making false or fraudulent reservations or applications.
  • Making reservations or purchases on behalf of another person without their consent.
  • Misusing IDs or passwords associated with the Service.
  • Using another User's ID or password without permission.
  • Transferring or allowing third-party use of IDs or passwords.
  • Fraudulently using credit cards in relation to the Service.
  • Transmitting or uploading harmful computer programs or fake files.
  • Interfering with another User's ability to access or use the Service.
  • Defaming or damaging the reputation or credibility of the Company or third parties.

6. Display of Names on Packaging

  1. Users agree that the Company may clearly display the User's name on the external packaging of the purchased product to identify it as belonging to the User.
  2. If the User does not agree to this, they may change the display name through the My Page section.

7. Responsibility for Third-Party Damages

If a User causes damage to a third party in connection with the use of the Service, the User shall resolve the issue at their own expense and responsibility and shall not cause any inconvenience to the Company. The Company shall have no liability for damage caused to third parties by a User.

8. Compensation for Damages

If a User violates these Terms and causes damage to the Company, the Company may claim compensation from the User.

9. Sales Contracts

  1. A sales contract is formed when a User applies to purchase a product from the Company, and the Company notifies the User of acceptance.
  2. The Company may cancel the sales contract without prior notice in the following cases:
    • The User violates these Terms.
    • The User does not board the pre-booked flight.
    • The Company determines that the trust relationship between the User and the Company has been impaired.
    • The User's financial capability becomes questionable.
    The Company may also cancel an order for the following reasons:
    • Payment authorization fails.
    • The Company is unable to contact the User for confirmation.
    • The product is unavailable from the manufacturer.
    • The order exceeds the available quantity.
    • The User has a history of refusing deliveries or violating these Terms.
    • The Company determines that the order is for commercial use or resale purposes.
  3. Payment methods, order cancellation procedures, and refund policies for the Service shall be separately specified by the Company.

10. Payment

  1. The amount payable for a purchase includes the product price and applicable taxes.
  2. For credit card payments, the User must comply with the terms agreed upon with the credit card company. The Company assumes no responsibility for disputes between the User and the credit card company.
  3. The following payment methods are available on this site. Website (PC site / Smartphone site)
    • Payments for this site will be processed through an online payment service partnered with the Company. By selecting a payment method, you are deemed to have agreed to the privacy policy of the respective online payment service. Please be aware of this in advance.
    • Payments for this site will be processed through an online payment service partnered with the Company. By selecting a payment method, you are deemed to have agreed to the privacy policies of Worldpay and other online payment services. Please be aware of this in advance. (Worldpay Privacy Policy: https://www.fisglobal.com/en/merchant-solutions-worldpay/worldpay-privacy-policy)

11. Company's Responsibility

  1. Refunds will be made in cases of defective products, incorrect deliveries, or other circumstances recognized by the Company.
  2. Refunds will also be issued if:
    1. The product could not be loaded onto the aircraft.
    2. The product could not be delivered due to irregularities such as flight cancellations.
  3. If a flight is canceled before the customer checks in, the product will not be delivered, and a refund will be issued.

12. Restrictions on Future Use and Cancellation of Registration

  1. The Company may restrict or terminate the use of the Service for a User without prior notice for any reason including without limitation if:
    • The User violates any provision of these Terms.
    • The registration contains false information.
    • The credit card provided by the User is invalid.
    • The User fails to pay outstanding debts.
    • The Company receives no response from the User after a certain period.
    • The Company deems the User's use of the Service inappropriate.
  2. The Company assumes no responsibility for any damages incurred by the User as a result of these actions.

13. Disclaimer

The Service is provided in good faith by the Company, but the Company does not guarantee the completeness or accuracy of the information provided. The Company assumes no responsibility for any damages incurred directly or indirectly through the use of the Service. The Company may change, suspend, or terminate all or part of the Service without prior notice, and shall not be liable for any damages caused by such actions.

14. Service Suspension or Interruption

  1. The Company may change or terminate the Service without prior notice. The Company shall not be responsible for any losses or damages incurred by Users due to such changes.
  2. The Service may be temporarily suspended or interrupted without prior notice for any reason including without limitation due to:
    • Regular or emergency maintenance or updates of equipment and systems
    • Force majeure events such as fire, power outages, or natural disasters
    • Unavailability of telecommunication services
    • Operational or technical issues that the Company deems necessary for suspension or interruption
  3. The Company assumes no responsibility for any damages incurred by Users or third parties due to the suspension or interruption of the Service.

15. Copyrights and Trademarks

All content (text, images, videos, audio, etc.) published on the Service is protected by copyright and other intellectual property laws. Users may not use any content beyond the legally permitted scope without prior permission from the Company. All trademarks and service marks on this site belong to the Company or authorized third parties and may not be used without permission.

16. Notices and Communications

Communications between Users and the Company will be conducted in a manner prescribed by the Company. Notifications to the current registered contact information will be deemed valid upon dispatch.

17. Handling of Personal Information (Security Policy)

The handling of personal information in connection with the Service shall comply with the Company's 'Basic Policy on Information Security and Personal Information Protection.'

18. Changes to the Terms of Service

The Company may change these Terms at its discretion. Such changes will be announced on this page or via other appropriate methods. Unless otherwise specified, changes to the Terms take effect from the time they are posted.

19. Governing Law and Jurisdiction

The interpretation and application of these Terms shall be governed by the laws of Japan, unless otherwise specified. All disputes arising from the use of this site will be subject to the exclusive jurisdiction of the Tokyo District Court.

20. Individual Regulations Regarding Service Use

The Company may establish additional rules or individual regulations regarding the use of the Service, which shall form part of these Terms.

21. Supported Browsers

The Service has been tested and verified for operation on the following browsers; however, the Company cannot ensure that the Service will be available on all such browsers at any given time:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari for MacOS
  • Microsoft Edge
  • Opera
  • Apple Safari for iOS
  • Google Chrome for Android

22. Other Provisions

  1. Communication between the Company and registered Users shall principally be conducted via email or the inquiry form provided on the site.
  2. In the event of any issues not resolved by these Terms, the User and the Company shall resolve them in good faith through mutual discussions.