User Guide

This user guide outlines the procedures for using the service (hereinafter referred to as 'the Service') provided by ZIPAIR Tokyo Inc. (hereinafter referred to as 'the Company') for pre-purchasing items through the online shop on this website and receiving them. Use of the Service is governed by our Terms of Use for the Service, which are available on our website.

About AKIBA ZIP

    You can pre-purchase souvenirs on the optional purchase screen, and the purchased items can be received as baggage either on board our flights or at the baggage claim carousel of the arrival airport for flights departing from Narita Airport.

    Eligibility

    1. Items received at the arrival airport baggage claim carousel

      This service is available for passengers departing from Narita International Airport on our flights.
      Passengers transiting through Narita International Airport are not eligible for this service.

    2. Items to be received on board

      This service is available for all passengers on our flights departing from Narita International Airport.

    How to Order

    01

    Purchasing Items

    Select items on the optional service purchase screen and complete payment up to 72 hours before your flight departure. Cancellation is possible up to 72 hours before your flight departure.

    02

    Login

    Log in using the 6-digit reservation number and name used when purchasing your flight ticket.

    03

    Entering Required Information

    Follow the instructions on the site and enter the necessary information.

    How to Receive Your Order

    You can receive your purchased items as baggage either on board your scheduled flight or
    at the baggage claim carousel of the arrival airport for flights departing from Narita Airport.

    Pickup at the Baggage Carousel in the Arrival Airport

    Non-U.S.
    Routes

    Narita Airport
    Travel hands-free
    JAL ABC Counter
    Check-in Counter
    Arrival Airport
    Pickup

    U.S.
    Routes

    Narita Airport
    Travel hands-free
    JAL ABC Counter
    Collect your items * For Wagyu, go straight to check-in
    Check-in Counter
    Check in as checked baggage up to 1 hour before departure
    Arrival Airport
    Pickup
    Please pick up Wagyu at the check-in counter.
    Mobile and kiosk check-in are unavailable.
    Unclaimed items cannot be picked up later and are non-refundable.
    Narita Airport Terminal 1 North Wing (4F)

    Your items are stored at the JAL ABC Counter (4F) in the North Wing of Narita Airport Terminal 1. Please collect your items yourself.

    After collecting your items, please make sure to visit the Narita Airport check-in counter at least one hour before departure and check in your items as checked baggage.

    Your purchased items will be returned at the baggage claim carousel at your arrival airport. Please remember to collect them yourself.

    Luggage Labels and Packaging Materials

    Please confirm and collect your item as your name and order number are displayed on the label.

    A label with your name is attached to the top of the box.

    Luggage labels and packaging materials can be checked on your My Page.

    In-flight Pickup

    Narita Airport
    Travel hands-free
    Check-in Counter
    In-flight
    Receive items
    Cabin crew will bring your items to your seat. The exact time or timing cannot be specified.

    About Receipts

    If you need a receipt, please download it from the website.

    Order Confirmation

    You can check your order details by logging into your account.